Support

Stuck, found a bug, or lost some progress? Email us and a person will answer.

Include your iPhone model and iOS version if it's a bug — it helps us reproduce it.

How to play

Every puzzle is a grid split into colored regions. Place pieces so that every row, every column, and every region holds exactly one piece, and no two pieces touch — not even diagonally. Each puzzle has exactly one solution, and every one can be solved by logic alone, without guessing.

Tap a cell to mark a dot — your note that no piece goes there — and tap again to clear it. Swipe to paint dots across several cells, or to erase them when you start on a dotted cell. Double tap or long press to place a piece. A wrong placement costs a heart and leaves the cell as it was; a right one stays.

Common questions

Why did I lose a heart?

Placing a piece is checked against the puzzle's one solution the moment you place it. If the cell isn't part of the solution, you lose a heart. A single tap only ever toggles a dot, so an accidental tap never costs anything — only a deliberate double tap or long press can.

How does the daily puzzle work?

One shared hard 10×10 puzzle per day, the same for everyone, switching over at midnight Pacific time. There are no hearts and no hints; a wrong placement adds 60 seconds to your timer instead. Your first finished attempt each day counts for coins and your streak. Play every day to build a streak, with a bonus every 7 days in a row. Streak freezes cover the odd missed day.

Does my progress sync between my devices?

Yes, through iCloud. Sign in to the same Apple Account on each device and make sure iCloud is on for Jame (Settings → your name → iCloud → Apps Using iCloud → Jame). Progress from every device is merged, so nothing is overwritten — levels, coins, pieces, and daily results all carry across. Give it a moment after opening the app on a new device.

I bought coins and they haven't shown up.

Coins are credited as soon as Apple confirms the purchase, which usually takes seconds. If they are missing, make sure you have a network connection and reopen the app — unfinished purchases are picked up again on launch. Coin packs are consumables, so they aren't "restored" like a subscription; the coins live in your save file and follow it through iCloud. If they are still missing, email us with the order's receipt from Apple.

How do I get a refund?

All purchases are handled by Apple. Request a refund at reportaproblem.apple.com, or through your purchase history in the App Store. Refunded coins are removed from your balance.

Where are the leaderboards?

Leaderboards use Game Center. Sign in from Settings → Game Center on your iPhone, and Jame will show the season and daily boards along with your rank. Your Game Center nickname is what other players see; you can change it in the same Settings screen. Jame is fully playable without Game Center.

How do I delete my data?

Deleting the app erases everything on the device. To remove the synced copy too, delete Jame's data from iCloud storage in Settings, or email us and we will help. See the Privacy Policy for exactly what Jame stores.

What does Jame need from my phone?

Nothing. Jame asks for no system permissions and contains no ads, analytics, or trackers. It runs on iPhone with iOS 17 or later.